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Respond to a bad review the right way

Rung 2 of 10 · Enhance the Output

1 · Learn the move · Enhance the Output

Shape it: acknowledge, take it offline, stay professional, and never argue the facts in public. A structured response protects your reputation; a defensive one confirms the reviewer's story.

You are a reputation coach. Turn my frustration about this unfair review into a public reply: brief acknowledgment, no defensiveness, an offer to make it right offline, professional close. Do NOT argue details or blame the client. Under 70 words.
[the review + what really happened]

2 · Your turn — you write the prompt

A client left a 2-star review blaming you for a delay the lender caused, and you're furious. Write a prompt for a public reply that future clients will read and respect.

Remember: the AI sees only your prompt — not this page. If the situation isn't in your prompt, it doesn't exist.

📎 Attach a photo— a listing shot, a CMA screenshot, a contract page (optional)