Triage a Maintenance Request
Lesson 2 of 6 · Property management & rentals
1 · Learn the move · Recipe pattern
A recipe pattern runs the same ordered steps on every inbound request: classify urgency, decide DIY-vs-vendor, then draft the two messages. The AI can't skip a step or freelance the order. Same recipe every time means an emergency never gets a routine reply.
Run my triage recipe on this request: classify urgency, DIY-or-vendor, then draft the tenant reply and the vendor note.
2 · Your turn. You write the prompt
At 8pm a tenant messages: "Water is leaking from under the kitchen sink and pooling on the floor." Unit is 3B, tenant Ana. Your approved plumber is Rivera Plumbing, (555) 010-7788. Your emergency threshold is: active water, gas, no-heat in winter, or no power = emergency. Write a prompt that runs your triage recipe on this request.
Remember: the AI sees only your prompt, not this page. If the situation isn't in your prompt, it doesn't exist.
Optional. These shape the output when you run your prompt below, not your score.